Privacy Policy

Last updated: April 2, 2026

1. Information We Collect

When you use our services or contact us, we may collect the following information:

  • Personal Information: Name, phone number, email address, and service address that you provide when requesting a quote, booking a service, or contacting us.
  • Service Information: Details about the HVAC services you request or receive, including service history and equipment information.
  • Usage Data: Information about how you interact with our website, including pages visited, time spent, and referring sources.
  • Device Information: Browser type, operating system, and device type used to access our website.

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our HVAC services
  • Respond to your inquiries and service requests
  • Schedule appointments and send service reminders
  • Communicate with you about promotions, updates, or changes to our services
  • Improve our website and customer experience
  • Comply with legal obligations

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

  • Service Partners: Trusted partners who assist in operating our business, such as payment processors, provided they agree to keep your information confidential.
  • Legal Requirements: When required by law, court order, or governmental authority.
  • Business Protection: To protect the rights, property, or safety of HVAC Pro Houston, our customers, or others.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Cookies & Analytics

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. You can control cookie preferences through your browser settings. We use Vercel Analytics to understand how visitors interact with our website. This data is aggregated and does not personally identify you.

6. Third-Party Links

Our website may contain links to third-party websites, such as Google Maps. We are not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any third-party websites you visit.

7. Your Rights

You have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Opt out of marketing communications at any time

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • Phone: (713) 379-9146
  • Location: Houston, TX 77002
  • Hours: 24/7 Emergency Service Available